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Trust & Safety

Your safety is our top priority.

Reputation

Kooloco uses a rating system that helps you make the right decision. Users that have previously taken part in the activity will have been prompted to leave a rating, which you will be able to see and take into consideration.

Quality of content

Read the Adventure listing carefully. A good listing will include a detailed, well written, description of the Adventure, as well as a selection of high quality photos to show what you'll be doing. We also recommend that you review the cancellation policy of each Adventure, as they can vary from one listing to another.

Chat with your local

Once you have made your booking you are able to contact the local offering it. This allows you to hammer out the details before arriving and if you have any additional information they would benefit from knowing, this is the time to tell them.


Keeping your money safe

We use a safe and secure method to manage online payments. After your Adventure is booked, your payment will be transferred to an escrow account and will be released only after your Adventure is complete and both parties are satisfied.

Read the cancellation carefully policy before booking

When a local lists an Adventure they are asked to review and select a cancellation policy. Make sure to check which of these options they have selected, and read it carefully, before making a payment.

Take your skill level into consideration

When looking for an Adventure that suits your needs, we encourage you to make use of the recommended level filter. This gives you the option to narrow down your search results based on your skill level.


24/7 support guaranteed

We want you to always be able to get what you need, whether it be additional information with regards to booking or any query you might have, our support team is here 24/7 to help you on your way. Don't hesitate to use our live chat.

Dispute assistance

Should it happen that you were unhappy with the Adventure, you have the option to raise an objection. Kooloco will be there to mediate between the two parties to help resolve the matter.

Reputation

When users are on Kooloco looking for their next unique Adventure they are going to want to book with reputable locals, which means having good reviews, clear descriptions and high quality images of your Adventures. Make people trust you.

Chat with visitors to understand their needs

Once a user books your Adventure, you can contact them to give or request additional details. At this point you need to make sure you are both on the same page, leave nothing amiss.


Kooloco safe money transfer

The payment for the Adventure is transferred to an escrow account and is released after the Adventure is completed. We guarantee that you will automatically receive the payment if the user doesn't validate it within 24 hours.

Understand your customer's needs and expectations

It is beneficial to both you and the customer to make sure that you know what you are expecting from each other. Once they have made a booking, you can contact each other using our chat service and make sure you are on the same page.

Make sure your qualifications & certificates are up to date

As a local you are given the option to upload any certifications or qualifications you might have, at which point they will need to be verified by an admin. Do not be afraid, your certificates will not be directly visible to customers, only a verification badge will be displayed. Make sure to keep yours up to up to date.


24/7 support guaranteed

We want you to always be able to get what you need, whether it be additional information with regards to booking or any query you might have, our support team is here 24/7 to help you on your way. Don't hesitate to use our live chat.

Dispute assistance

Should it happen that you were unhappy with the Adventure, you have the option to raise an objection. Kooloco will be there to mediate between the two parties to help resolve the matter.

Reputation

Maintain the reputation of your organisation by ensuring that your affiliated locals are trustworthy. Monitor their profiles and perfomance to make sure they are keeping up to standards. If one of your affiliates is performing poorly it will have a negative effect on the visibility of your team.

Use the dashboard to keep an eye on your team's activity

Monitoring the activity of each of your affiliated locals can be done through our organisation dashboard, from where you have access to an overview of their schedules and availabilites.


Kooloco safe money transfer

The payment for the Adventure is transferred to an escrow account and is released after the Adventure is completed. We guarantee that you will automatically receive the payment if the user doesn't validate it within 24 hours. As an organization you can also assign a payroll to the affliated locals.

The payment for the Adventure is transferred to an escrow account and is released after the Adventure is completed. We guarantee that you will automatically receive the payment if the user doesn't validate it within 24 hours. As an organization you can also assign a payroll to the affliated locals.
Make sure your team's qualifications and certifications are up to date

To increase the visibility of your organization, be sure their listed certifications or achievements are up to date and relevant. When uploading a certification, it first needs to be verified by an admin. Once it has been approved it will appear on your profile along with a verified badge to help gain trust.


24/7 support guaranteed

We want you to always be able to get what you need, whether it be additional information with regards to your enterprise or any query you might have, our support team is here 24/7 to help you on your way. Don't hesitate to use our live chat.

Dispute assistance

Should it happen that a customer felt they were unhappy with the Adventure they shared with one of your affiliates, they have the option to raise an objection. It is then down to you to accept, modify or refuse it. Kooloco will be there to mediate between the parties involved and help resolve the matter.

We take significant measures to ensure a safe and thriving online marketplace. Our team is dedicated to keeping our users and locals safe. Here are some general tips for protecting yourself and your information online – whether on Kooloco or elsewhere.


It’s important to keep your computer secure. Ensure that you have a strong password and make sure to sign out of public computers. Keep your antivirus software, browsers, applications, and operating systems up-to-date. Conduct routine computer scans using an antivirus software.


Rest assured, your private information will be safe and secure in our database. You can increase security on your end by choosing a strong, unique password. This means using a mix of lower and upper case letters, using symbols, and ensuring it is at least 8 characters long. Do not leave your computer unattended.


Phishing is the fraudulent practice of sending emails pretending to be from reputable companies in order to trick individuals into revealing personal information. It may come in the form of an email from a familiar address to gain credibility, so be wary of suspicious URLs or attachments. Kooloco will never ask you to share your username or password through email. Always err on the side of caution. To report phishing contact us at Kooloco.com/contact-us.


Malware is a virus that is most commonly installed on your computer without your consent or knowledge. To avoid malware, avoid clicking on suspicious links or attachments sent to you via email. These emails will commonly try to convince you to open links with fabricated unpaid invoices or stories, be wary of anything you don't recognise.


The safety and security of both our locals and users is of the utmost importance to us. If, for any reason, you suspect that your personal information is under threat, then contact us as soon as possible. To voice a concern, report a user, a local or an Adventure, contact us at Kooloco.com/contact-us.

Who can become a Local (service provider)?

Anyone who feels that they have a unique Adventure that others might be interested in. You don't need to have any special qualifications, although it might help your visibility if you do. From locals who know a cool skate or surf spot to fully certified guides or experts, Kooloco allows you to share your knowledge with an international audience.

How do I create a Local account?

It couldn't be any easier to create a local account. Once you're logged in as a user, click on the become a local button on the top right of the website homepage. From there you will be asked for additional details, for example proof of any certifications you might have and where you are based. Follow the simple steps and be on your way to listing your first Adventure.

How can I create an Adventure?

Once you are signed in as a local you can create one easilly. After doing so you'll need to think of an Adventure that will attract customers and supply a detailed description, high quality photos, your availabilities and the location. You will also be promted to include a price and the maximum amount of participants.

How do I find the perfect price for my Adventure?

When finding the right price for your Adventure we recommend that you do some market research by taking a look at similar offers already listed on our platform. Doing so will help you to find a competitive price relative to existing Adventures and increase your chance of being booked. Having said that, it is still your choice so most importantly find a price that works for you.

How can I create an Organization?

Once your local account has been approved, you can begin creating your organization. From there you will have to fill in some details such as a short description of your enterprise and where you are based. Uploading high quality photos alongside this information will increase your visibility. You can now start affiliating locals, assigning payment rules and increasing your income.